Data & Account Deletion

How to request deletion

• By email: Email support@slotbase.cloud from the email address on your Slotbase account with the subject “Delete my account.” We verify ownership before processing.

What gets deleted

When your request is processed, we delete the personal data associated with your account, including: your name, email address, phone number, account/user IDs, family and player profiles, booking and enrollment history, attendance/session activity, and your community messages.

What may be retained, and why

• Billing/invoice records may be retained for up to 7 years to comply with tax, accounting, and legal obligations.
• Payment records are held by our payment processor (Stripe) under Stripe's own retention policies; Slotbase does not store card details.
• Anonymized/aggregated analytics that can no longer identify you may be retained.

Timeline

Account data is deleted within 30 days of a verified request, except for records we are legally required to keep as noted above.

Contact

Questions about deletion: support@slotbase.cloud.